As the Manager of a High Volume Bank, You Are

question 4

Multiple Choice

As the manager of a high volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?

• A) pay them more
• B) seek input from the tellers on how to improve their job
• C) offer them flex time
• D) bring donuts for the break room
• E) let the tellers manage themselves

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Definitions:

Ritualistic Behavior

Repetitive actions performed in a particular order, often associated with religious, cultural, or psychological practices to achieve a sense of security or control.

Obsessive-Compulsive

A disorder characterized by uncontrollable, recurring thoughts (obsessions) and behaviors (compulsions) that an individual feels the urge to repeat.

Somatoform

Relating to a group of psychological disorders in which a patient experiences physical symptoms that are inconsistent with or cannot be fully explained by any underlying medical condition.

Anxiety

is a feeling of worry, nervousness, or unease about something with an uncertain outcome, which can interfere with daily activities if excessively intense.