The Exit-Voice-Loyalty-Neglect Framework Aids in Understanding the Consequences of ________

question 78

Multiple Choice

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

• A) pay
• B) low motivation
• C) dissatisfaction
• D) lack of loyalty
• E) low levels of employee engagement

---

Definitions:

Marginal Utility

The change in satisfaction or utility an individual gains from consuming an additional unit of a good or service.

Consumer Surplus

The gap between what consumers are ready to pay for a product or service and the actual amount they spend.

Marginal Utility

The additional satisfaction or utility that a person receives from consuming one more unit of a good or service.

Total Utility

The entire pleasure derived from using a certain aggregate quantity of a good or service.