Employees at Acme Express Are Dissatisfied with the Working Conditions

question 81

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) citizenship

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Definitions:

Health Insurance

A form of insurance coverage that pays for an individual's medical and surgical expenses, or reimburses the insured for expenses incurred from illness or injury.

Internal Integration

The process of ensuring that different departments and functions within an organization work together effectively and cohesively.

Effective Working Relationships

Relationships in the workplace that are characterized by mutual respect, clear communication, and a collaborative approach, leading to high productivity and job satisfaction.

Internal Integration

The process of ensuring cohesive relationships within an organization, enabling effective communication, collaboration, and shared culture among members.