Employees at Acme Express Are Dissatisfied with the Working Conditions

question 81

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) neglect
• E) citizenship

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Definitions:

Neutral Emotional State

A condition where an individual feels neither positive nor negative emotions, often described as feeling emotionally flat or indifferent.

Flow-Inducing Activities

Tasks or actions that fully immerse and engage an individual, leading to a sense of euphoria and focus, often resulting in high levels of personal satisfaction and productivity.

Chores

Routine tasks or jobs that need to be done regularly, often referring to household activities.

Sports

Physical activities involving skill and physical exertion, often competitive in nature and governed by rules.