It Is Important for Service Organizations to Include Customer Needs

question 104

Essay

It is important for service organizations to include customer needs and requirements in assessing their effectiveness. Why is this so?

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Definitions:

Strange Situation

A structured observational technique used by psychologists to assess patterns of attachment in children.

Mary Ainsworth

A developmental psychologist known for her work on attachment theory, which focuses on the bonds between children and their caregivers.

Attachment

An emotional bond that typically forms between infants and their caregivers, profoundly influencing the child's development and future relationships.

Strange Situation

A research method developed by Mary Ainsworth to assess the quality of attachment relationships between infants and their caregivers through a series of introductions, separations, and reunions.