John Kotter Built on Lewin's Three-Step Model to Create a More

question 14

Multiple Choice

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the "unfreezing" stage in Lewin's three-step model?

• A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
• B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
• C) Create a new vision to direct the change and strategies for achieving the vision.
• D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
• E) Reinforce the changes by demonstrating the relationship between new behaviours and organizational success.

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Definitions:

Provisional Credits

Temporary credits issued to a bank account, often while a transaction is under review or a dispute is being resolved, which can be reversed depending on the outcome.

Dishonor of a Check

The refusal by a bank to pay the amount stated on a check due to insufficient funds or other reasons.

Reversed

A decision or process that has been changed to go in the opposite direction, often used in the context of judicial decisions.

Payor Bank

The bank that dispenses the payment on a written draft or check upon presentation.