Which of the Following Steps in Kotter's Eight-Step Plan for Implementing

question 57

Multiple Choice

Which of the following steps in Kotter's eight-step plan for implementing change represents the "refreezing" stage in Lewin's three-step model?

• A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
• B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
• C) Create a new vision to direct the change and strategies for achieving the vision.
• D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
• E) Reinforce the changes by demonstrating the relationship between new behaviours and organizational success.

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Definitions:

Queue

A line or sequence of people or vehicles awaiting their turn to be attended to or to proceed.

Mean Arrival Rate

The average rate at which entities arrive in a system over a specified period.

FCFS

An acronym for "First-Come, First-Served," a principle or algorithm where the first request made is the first to be attended to, commonly applied in scheduling and service systems.

Queuing Discipline

Rules or priorities determining the order in which entities are processed, often used in queue management.