Marilyn Is the Department Head for a Large Call Centre

question 44

Multiple Choice

Marilyn is the department head for a large call centre and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Nick's accepting the raise based on his performance evaluation could best be described as ________.

• A) politicking
• B) unethical politicking
• C) identity management
• D) both A and C
• E) both B and C

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Definitions:

Gender Egalitarianism

The belief in or the practice of equal rights, responsibilities, and opportunities for individuals of all genders.

Culture Clusters

Culture clusters refer to the grouping of cultures based on shared characteristics, which can help in understanding and comparing the norms, values, and behaviors across societies.

Developed Researchers

Individuals who have gained an advanced level of knowledge and expertise in their field through extensive study, contributing significantly to academic or practical research.

Comprise Countries

To consist of; to include multiple nations within a certain group or category.