James and Neung Are Negotiating a Purchase from Neung's Thai

question 13

Multiple Choice

James and Neung are negotiating a purchase from Neung's Thai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

• A) assume certain universal similarities
• B) emphasize description rather than interpretation
• C) practice empathy
• D) assume differences until similarity is proven
• E) treat interpretations as a working hypothesis

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Definitions:

Text Messages

Short, digital messages sent over mobile networks, commonly used for informal communication.

Federal Regulations

Rules and standards issued by federal agencies aimed at governing industries, behaviors, and processes within a country.

Instant Messaging

Instant messaging is a form of real-time communication between two or more people through text messages sent over the internet or a network.

Distractions

Events or activities that divert an individual's attention away from their intended focus.