You Are the Manager of a Software Design Firm That

question 15

Multiple Choice

You are the manager of a software design firm that develops software programs for clients using teams of specialists. One of your most successful teams has been together for nearly five years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem. After interviewing all seven team members, you determine that one of the team members performs routine administrative tasks that are rarely visible to any of the other team members. You suspect that this team member may be loafing off and lagging in his duties. You could most likely improve that team member's output by ________.

• A) encouraging him to work more independently
• B) making his work clearly visible to the other team members
• C) empowering the team member to make decisions
• D) providing him with administrative training
• E) giving him additional assignments to complete

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Definitions:

Optimal Cycle

The most efficient duration or sequence for a process or operation to minimize costs and maximize output.

Service Level

A measurement of the performance of a system, often used in supply chains to quantify the percentage of customer demands met without delay.

Overstocking Cost

Expenses incurred when a company holds more inventory than it can sell, including storage, insurance, and depreciation.

Quick Response

A strategy aimed at improving the efficiency of supply chains by rapidly reacting to changes in demand.