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Sandy, Gale, and Marylou are on the board of directors for a local non-profit organization. At a recent meeting, guest David delivered a rousing speech on how group leadership is often too complex and that non-profits could often be better served by a CEO and no board of directors. Sandy emphatically disagreed with David stating that not having the board could open the organization up to massive levels of corruption. Gale agreed with David and feels that maybe the organization might do better if only one of the ladies were in charge, namely herself. Marylou chose not to comment on the matter, thus leading Sandy to assume that she agreed with her. It could be said that Sandy is suffering from ________.
Sales Wisdom
The deep, practical knowledge or insight gained through extensive experience in the sales field, guiding strategy, and interaction with clients.
Follow-Up
The process of making additional contact with customers after a sale to ensure satisfaction and to create opportunities for future sales.
Service Recovery Process
Involves actions a company takes to rectify a failed service, aiming to restore customer satisfaction and loyalty following service failures or complaints.
Three Fs
The term "Three Fs" refers to Friends, Family, and Fools, often mentioned as the initial source of funding for start-ups and small businesses.
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