Loni Has Worked at Local Dry Cleaners for the Past

question 28

Multiple Choice

Loni has worked at local dry cleaners for the past two years as a cashier. When the store was not busy with customers, Loni enjoyed helping Donatella, the seamstress, with various tasks such as sewing on buttons and fixing minor holes. Recently, Loni's job description was changed to include working with Donatella in the Alterations area 10 hours a week. Since then, Loni's enjoyment of working with Donatella has decreased. This decline can be explained by ________.

• A) self-determination theory
• B) goal-setting theory
• C) Theory X and Theory Y
• D) hierarchy of needs
• E) expectancy theory

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Definitions:

Unbiased Consumer Feedback

Genuine opinions or evaluations from customers regarding a product or service that are not influenced by personal feelings or company manipulation.

Focus Groups

Small, diverse groups of people whose reactions are studied especially in market research or political analysis to gain insights into opinions and attitudes.

Work Flow

The sequence of processes or steps involved in completing a task or project, often involving multiple individuals or systems.

Public And Customer Relations

The strategies and practices a business uses to communicate and build positive relationships with the public and its customers.