Zach Is a Pharmaceutical Sales Representative and Must Put on a Smile

question 48

Essay

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labour experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

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Definitions:

DSM-5

The Fifth Edition of the Diagnostic and Statistical Manual of Mental Disorders, an extensive categorization of formally acknowledged psychiatric conditions, released by the American Psychiatric Association.

Borderline Personality Disorder

A mental illness marked by an ongoing pattern of varying moods, self-image, and behavior, leading to impulsive actions and unstable relationships.

Levels Of Personality

The various layers or aspects of personality that can include traits, motivations, and unconscious processes.

Functional Impairment

A decrease in the ability to perform daily activities as a result of psychological, physical, or cognitive disorders.