Erin Works at a Software Company, in Charge of the Help

question 86

Multiple Choice

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

• A) It is a simple, unambiguous feeling.
• B) Her response is prolonged.
• C) It has a contextual stimulus.
• D) Her response is not accompanied by facial expressions.
• E) It is cognitive in nature.

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Definitions:

Facility

A physical or virtual space configured to serve a specific purpose, such as manufacturing, storage, or office work.

Present Value

The current value of a future sum of money or stream of cash flows, given a specific rate of return.

Discount Rate

During discounted cash flow analysis, this is the rate employed to determine the present value of anticipated future cash flows.

Cash Flows

The total amount of money being transferred into and out of a business, often used as an indicator of a company's financial strength.