Erin Works at a Software Company, in Charge of the Help

question 86

Multiple Choice

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

• A) It is a simple, unambiguous feeling.
• B) Her response is prolonged.
• C) It has a contextual stimulus.
• D) Her response is not accompanied by facial expressions.
• E) It is cognitive in nature.

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Definitions:

Cognitive Processes

Mental activities involved in the acquisition, processing, and storage of knowledge.

Stereotype

Overgeneralized beliefs about a particular category of people that simplifies the complexity of human behaviors and characteristics.

Heuristic Processing

A method of decision-making or reasoning based on simplified strategies or 'rules of thumb', rather than systematic analysis.

Statistically Identical

Refers to two or more variables that have no statistically significant difference between them, indicating they can be considered equivalent for analytical purposes.