If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 7

True/False

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labour.

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Definitions:

Voluntary Motor

Relating to movements that are purposefully initiated and controlled by the brain.

Conversion Disorder

A mental condition where a person exhibits neurological symptoms, such as blindness or paralysis, without a physical cause, often in response to stress.

Dissociative Disorder

A mental health condition characterized by a disconnection between thoughts, identity, consciousness, and memory.

Somatic Symptom Disorder

A mental disorder characterized by an excessive focus on physical symptoms, such as pain or fatigue, which cause significant distress or problems in functioning.