Steve Is Unhappy with His Job

question 72

Multiple Choice

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

• A) exit
• B) voice
• C) loyalty
• D) social voice
• E) neglect

Understanding the tactics and psychological principles behind compliance techniques.

Differentiation between the foot-in-the-door and door-in-the-face techniques.

Identifying the influence of social commitment and self-perception theory on behavior.

Recognizing the effects of scarcity on consumer behavior.

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Definitions:

Necessity and Reality

A conceptual framework that distinguishes between what is essential and fundamental (necessity) versus what actually exists or happens (reality).

High-risk Positions

Jobs or roles that entail significant potential hazards or dangers, either physically, financially, or legally, often requiring specialized skills or knowledge to mitigate risks.

Production-oriented Leadership

A leadership style focused primarily on efficiency, output, and meeting organizational goals often at the expense of employee relations and satisfaction.

Written Rules

Explicit, documented guidelines that govern behavior and procedures within an organization.