Which of the Following Is Not Considered a Key Quality

question 21

Multiple Choice

Which of the following is not considered a key quality of an employee in a customer-friendly culture?

• A) friendly and courteous
• B) accessible
• C) knowledgeable
• D) good computer skills
• E) willing to do what's necessary to please the customer

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Definitions:

Goodwill

An intangible asset representing the value of a company's brand, customer relationships, employee relations, and other non-physical assets.

Intangible Asset

An asset that lacks physical substance but is still valuable because of its potential economic benefits, such as patents or trademarks.

Amortized

The process of spreading out a loan or intangible asset cost over a fixed period in regular installments, covering interest and principal payments.

Salvage Value

The anticipated market value of an asset at the conclusion of its operational lifespan.