Identify and Describe the Relevant Factors and Forces Comprising the Environmental

question 67

Essay

Identify and describe the relevant factors and forces comprising the environmental context in which a company operates.Which of these factors and forces constitute the company's macro-environment,and which constitute the industry and competitive environment? Explain.

Acknowledge the importance of presenting alternatives or solutions when conveying negative news.

Develop skills in constructing buffers and transition statements that prepare the audience for bad news without causing unnecessary distress.

Understand how cultural differences can affect the perception of apologies and negative messages.

Recognize the role of apologies in business communication and when they are appropriate to use.

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Definitions:

Avoidant Personality Disorder

A mental health disorder characterized by a long-standing pattern of extreme social inhibition, feelings of inadequacy, and sensitivity to rejection.

Histrionic Personality Disorder

A personality disorder characterized by a pattern of excessive attention-seeking and emotionally charged behaviors.

Cognitive-Behavioral

Refers to a psychotherapeutic treatment that helps patients understand the thoughts and feelings that influence behaviors.

Psychodynamic

A psychological perspective that emphasizes unconscious processes and past experiences affecting current behavior.