Reengineering How a Firm Performs a Business Process

question 23

Multiple Choice

Reengineering how a firm performs a business process

• A)is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group.
• B)is the most frequently used tool of total quality management.
• C)requires that a company have many strategic partnerships and alliances with outsiders.
• D)is typically cheaper and easier to do than using Six Sigma techniques to achieve the same cost savings.
• E)is usually a company's most important best practice for achieving operating excellence.