Total Quality Management (TQM)

question 65

Multiple Choice

Total quality management (TQM)

• A)is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.
• B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
• C)works best when used in conjunction with Six Sigma quality control techniques.
• D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.