Total Quality Management (TQM)

question 65

Multiple Choice

Total quality management (TQM)

• A)is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.
• B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
• C)works best when used in conjunction with Six Sigma quality control techniques.
• D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

---

Definitions:

Passive Data Collection

The process of gathering data without direct interaction from the user, often through digital means such as tracking online behavior.

Mobile Marketing Research

Research that involves participants taking part in marketing research via mobile devices.

Mobile Devices

Portable electronics capable of performing various tasks of a computer, often with the ability to access the internet and run a wide range of applications, such as smartphones and tablets.

Data Visualization

The representation of data or information in a graphical format, making it easier to see patterns, trends, and outliers.