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A cash cow type of business
Bureaucratic Inertia
Refers to the tendency of large, rigid bureaucracies to continue their policies even when their clients' needs change.
Bureaucratic Ritualism
The phenomenon in which bureaucratic organizations focus more on following strict procedures and rules than on achieving their actual goals, leading to inefficiency.
Rules and Regulations
Established guidelines and laws designed to govern behavior and ensure order within a society, organization, or system.
Reference Group
A reference group is composed of people against whom an individual evaluates his or her situation or conduct.
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