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Figure 5-4
-Refer to Figure 5-4.The section of the demand curve at point B represents the
Call Centres
Centers staffed by agents who handle customer interactions, such as inquiries, support, and complaints, primarily through telephone calls.
American Popular Culture
A set of ideas, perspectives, attitudes, memes, images, and other phenomena that are within the mainstream of a given culture, especially Western culture in the 20th and 21st centuries, heavily influenced by mass media.
Service Firms
Companies that provide intangible products or services to customers rather than physical goods.
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