Hit-It Produces 320 Baseball Bats Per Day Using 2 Workers

question 16

Multiple Choice

Hit-It produces 320 baseball bats per day using 2 workers who each work 8 hours per day.What is Hit-It's productivity?

• A)320 baseball bats
• B)160 baseball bats per hour
• C)20 baseball bats per hour
• D)None of the above is correct.

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Definitions:

Service Recovery

This refers to the actions and strategies a company employs after a service failure to correct the problem and restore customer satisfaction.

Irate Customer

A customer who is extremely angry or frustrated with a service or product, often requiring special attention or strategies to resolve their issues.

Procedural Fairness

The fairness of the processes that lead to outcomes, ensuring that decisions are made consistently and transparently.

Customer Service

The support and assistance provided by a company to those who buy or use its products or services.