You Are Writing to Refuse a Request

question 25

Multiple Choice

You are writing to refuse a request. However, instead of stating your refusal explicitly, you cushion the bad news by implying your refusal. You re-read your message, remembering an important caution mentioned in the text about using this strategy. What is that caution?

• A)When the refusal isn't explicitly stated, the reader may assume that you believe he or she was at fault.
• B)Implying the refusal generally makes the tone of the message unnecessarily harsh.
• C)The refusal may be so subtle that the reader may not understand that you are refusing the request.
• D)The reader may be offended because the refusal was indirect.

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Definitions:

Fluoroscopic Examination

A medical imaging technique that uses a fluoroscope to visualize the internal organs and structures of the body in real time.

Esophagogastroduodenal Endoscopy

A diagnostic procedure that uses an endoscope to examine the lining of the esophagus, stomach, and beginning of the small intestine.

Gastrointestinal Series

A series of radiographic images taken of the stomach and intestines to diagnose problems in the digestive tract.

Ileostomy

An ileostomy is a surgical opening made in the abdomen to allow the external passageway of waste from the ileum, part of the small intestine.