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Messages That Break Bad News Should Be Written in a Way

question 7

True/False

Messages that break bad news should be written in a way that explains the bad news and retains goodwill at the same time.


Definitions:

Reflecting

The process of thinking deeply or carefully about something.

Paraphrasing

Restating text or passage in one's own words, differing from the original version but preserving the essential meaning.

Closed Questions

Questions formulated to elicit a specific, often "yes" or "no," answer, limiting the scope of responses.

Open Questions

Inquiries that cannot be answered with a simple yes or no, encouraging more detailed and thoughtful responses.

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