In Which Situation Would It Be Most Appropriate to Use

question 35

Multiple Choice

In which situation would it be most appropriate to use the indirect strategy to communicate bad news?

• A)You are informing a customer that her monthly subscription will increase by $1.50 per month.
• B)You are informing a customer of a small policy change.
• C)You are informing an applicant that his job application will not be considered.
• D)You are informing a customer that her account payment is overdue.

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Definitions:

Activity-Based Costing

A costing method that assigns costs to products or services based on the resources they consume, aiming for more accurate costing and insights.

Preparing Deliveries

The process involved in getting goods ready for shipment to customers.

Time-Driven

pertains to processes or activities that are scheduled or executed based on specific time requirements.

Activity-Based Costing

A pricing approach that allocates overhead and indirect expenses to distinct activities, resulting in more precise costing for products or services.