Which Opening Is Most Appropriate for a Simple Claim Letter

question 17

Multiple Choice

Which opening is most appropriate for a simple claim letter?

• A)On May 16 we received the shipment of motorcycle accessories that we ordered (Invoice No.35-450021).
• B)Please send me two full-face helmets to replace the two open-face helmets sent by mistake with my May 12 order of motorcycle accessories (Invoice No.35-450021).
• C)We've been long-time customers of The Motorcycle Mall, and generally we've been pleased with the service you've given us in the past.
• D)I was extremely frustrated to find that you shipped the wrong helmets with my May 12 order.I don't know how a mistake like this could have happened.

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Definitions:

Luteinizing Hormone

A hormone produced by the anterior pituitary gland that helps regulate the menstrual cycle and egg production (ovulation) in females, and sperm production in males.

Blood Sugar

The concentration of glucose present in the blood, crucial for maintaining energy levels and physiological functions.

Thyroid Gland

An endocrine gland located in the neck that produces hormones regulating metabolism, energy generation, and the body's sensitivity to other hormones.

Parathyroid Glands

Small glands located behind the thyroid that regulate calcium levels in the blood.