In Which of the Following Situations Would a Business Letter

question 38

Multiple Choice

In which of the following situations would a business letter probably be the most effective communication channel?

• A)The area manager of a large home furnishings chain needs to let 14 store managers know about a new procedure for handling large shipments.
• B)The administrative assistant of a charitable organization has been asked to solicit donations in the form of goods and services from retailers to sell at a charity auction.
• C)One employee of an organization needs information from a co-worker in order to complete a financial report.
• D)The human resources manager of a national marketing group needs to inform all employees about how to access a year-end T4 online.

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Definitions:

Maintenance Needs

Refers to the requirements necessary to keep an organization's systems, equipment, and structures in operational condition.

Group Norms

Group norms are the shared expectations and rules that guide behavior of members within a group, influencing how they interact and perform tasks.

Positive Norms

Standards or expectations within a group that promote positive behaviors and interactions, contributing to a constructive and supportive environment.

Role Model

An individual who serves as an example to others by demonstrating desirable behaviors and attitudes, often inspiring others to emulate them.