Which of the Following Should You Do When Responding to a Claim

question 11

Multiple Choice

Which of the following should you do when responding to a claim letter?

• A)Use a tone intended to intimidate the reader and cause him or her to abandon the claim, whether it is justified or not.
• B)Remind the reader of what went wrong and indicate that the person at fault has been punished.
• C)Delay responding to the letter in the hope that the writer will decide not to pursue the claim.
• D)Seek to regain the customer's confidence and goodwill.

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Definitions:

Wound Dressing

Materials and methods used to protect a wound, promoting healing and preventing infection.

Latex Allergy

An immune response to natural rubber latex proteins, which can cause various symptoms from skin irritation to severe allergic reactions.

Termination Phase

refers to the final stage in a therapeutic relationship or project, where goals are reviewed, accomplishments acknowledged, and plans for ending the involvement are discussed.

Sleep Patterns

The cyclical periods of sleep and wakefulness experienced by an individual, reflecting both biological rhythms and lifestyle factors.