Which Opening Is Most Appropriate for a Simple Claim Letter

question 17

Multiple Choice

Which opening is most appropriate for a simple claim letter?

• A)On May 16 we received the shipment of motorcycle accessories that we ordered (Invoice No.35-450021).
• B)Please send me two full-face helmets to replace the two open-face helmets sent by mistake with my May 12 order of motorcycle accessories (Invoice No.35-450021).
• C)We've been long-time customers of The Motorcycle Mall, and generally we've been pleased with the service you've given us in the past.
• D)I was extremely frustrated to find that you shipped the wrong helmets with my May 12 order.I don't know how a mistake like this could have happened.

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Definitions:

Recognition Lag

The time it takes for policymakers to identify and acknowledge an economic problem or trend.

Economic Policy

A set of strategies chosen by a government to influence its economy, including fiscal policy (use of government spending and taxation) and monetary policy (controlling the nation's money supply and interest rates).

Time Lags

The delays between the initiation and the effect of an economic policy or other financial actions, impacting their effectiveness.

Passive Approach

An investment strategy that minimizes buying and selling actions, favoring long-term holding and typically indexed investments.