In Which of the Following Situations Would a Business Letter

question 38

Multiple Choice

In which of the following situations would a business letter probably be the most effective communication channel?

• A)The area manager of a large home furnishings chain needs to let 14 store managers know about a new procedure for handling large shipments.
• B)The administrative assistant of a charitable organization has been asked to solicit donations in the form of goods and services from retailers to sell at a charity auction.
• C)One employee of an organization needs information from a co-worker in order to complete a financial report.
• D)The human resources manager of a national marketing group needs to inform all employees about how to access a year-end T4 online.

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Definitions:

Resistance Point

In negotiation, the limit beyond which a person or party refuses to go or the minimum outcome they are willing to accept.

Arbitration

A method of dispute resolution where a neutral third party, the arbitrator, makes a binding decision to resolve a conflict.

Process Control

The practice of monitoring and adjusting processes to ensure they meet desired outcomes efficiently and effectively.

Major Concessions

Significant compromises or allowances made during negotiations to reach an agreement.