If Someone Sends You an E-Mail That Angers You, You

question 12

True/False

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

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Definitions:

Empowerment

is the process of providing individuals or groups with the authority, confidence, and resources needed to make decisions and take action.

Decision-Making

The process of making choices among alternative possible courses of action.

Referent Power

Influence based on the leader's personal traits, where followers identify with or want to emulate the leader.

Coercive Power

A form of authority that relies on the use of threats, punishment, or negative reinforcements to influence others' behavior or compliance.