Which of the Following Statements Offers the Best Advice to Follow

question 43

Multiple Choice

Which of the following statements offers the best advice to follow when making business telephone calls?

• A)Since the person you're calling can't see you, there's no need to smile.
• B)The responsibility for ending a call lies with the person who receives the call.
• C)When you leave a voice mail message, leave only your name and number so that your call can be returned.
• D)Before placing a call, jot down notes regarding all the topics you need to discuss.

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Definitions:

Positive

Characterized by or displaying an optimistic, constructive, or affirmative nature or outcome.

Alert

A state of active attention and readiness to respond to potential threats or important occurrences.

Prefrontal Cortex

The front part of the frontal lobe of the brain, involved in complex behaviors including planning, decision making, moderating social behavior, and expressing personality.

Activation

The process of stimulating an action or behavior; in psychology, it refers to the arousal of the nervous system prompting mental and physical responses.