Billy Longstreet Had Just Bought a New Car and Was

question 332

Multiple Choice

Billy Longstreet had just bought a new car and was a bit uncertain about whether or not he had done the right thing in buying it. Two days after he purchased it, he decided to take it back to the dealer so that the dealer could install some additional optional equipment. When Billy went to the dealership to pick up the car after the installation, the salesman who sold Billy the car said, "You know, in the last two hours three different customers told me how much they liked the looks of your new car. One of them even wanted to know if it was for sale!" This attempt by the salesman to confirm the wisdom of Billy's purchase decision seems to be aimed at reducing:

• A) post-purchase regret.
• B) reference group influence.
• C) adoption jitters.
• D) stimulus-response reaction.
• E) dissonance.

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Definitions:

Compliments Used

Positive affirmations or feedback provided to someone to acknowledge their qualities or achievements.

Followed Through

The act of completing a task or carrying out a plan to its end.

Formula First Session Task

A structured task given to clients in the first session of solution-focused therapy to notice and report changes happening in their lives.

Assuming Future Solution

The practice of acting or planning based on the belief that a positive outcome or solution will occur.