You Are Answering Phones for a Local Utilities Provider and Are

question 48

Multiple Choice

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?

• A) Due process
• B) Justice
• C) Fairness
• D) Coherence
• E) Accuracy

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Definitions:

Candid Conversation

A direct and honest exchange of views and opinions.

Celebrate Accomplishments

The act of recognizing and taking joy in one's own achievements or those of others, often involving social gatherings, ceremonies, or expressions of gratitude.

Emotional Intelligence

The ability to recognize, understand, manage, and reason with emotions in oneself and others.

Successful Leaders

Individuals who effectively inspire, motivate, and guide others towards achieving shared goals, often characterized by their ability to make strategic decisions, communicate clearly, and demonstrate integrity.