Which of the Following Customer Relationship Management Applications Provides Analysis

question 57

Multiple Choice

Which of the following customer relationship management applications provides analysis of customer data?

• A)Operational CRM
• B)Analytical CRM
• C)Operational SCM
• D)Analytical SFA
• E)Operational SFA

Understand the importance of only including relevant costs and benefits in project analysis.

Identify what constitutes an incremental cash flow for the purposes of capital budgeting.

Recognize that sunk costs and expenses not directly related to the project should not influence the project's cash flow analysis.

Recognize and calculate the impact of erosion when evaluating new projects.

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Definitions:

Renegotiate

The process of revising the terms of an existing agreement, typically to adjust for new circumstances or to gain more favorable terms.

Scheduled Payments

Payments set to be made at specific times, typically as part of a repayment plan for a loan.

Equivalent

Items or values that are equal in function, value, or meaning.

Loan

A loan amount that requires repayment along with interest accrued.