Operational CRM Applications Include Tools for All of the Following

question 76

Multiple Choice

Operational CRM applications include tools for all of the following except:

• A)sales force automation.
• B)call center support.
• C)marketing automation.
• D)customer service support.
• E)calculating CLTV.

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Definitions:

Phenol

An organic compound consisting of a benzene ring bonded to a hydroxyl group, used in the manufacture of plastics and pharmaceuticals.

Tetrahedral Geometry

Tetrahedral geometry describes a molecular shape where a central atom is bonded to four other atoms, all at the corners of a tetrahedron, with bond angles of approximately 109.5°.

Nicotine

An addictive chemical found in tobacco that stimulates the brain's reward system.

Nontetrahedral Carbon Atoms

Carbon atoms that do not form a tetrahedral shape due to their hybridization or bonding with other atoms, resulting in different molecular geometry.