Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

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Definitions:

Installment Contract

A contract that outlines a payment plan for the purchase of goods or services over a period of time, typically involving regular payments.

Commercial Impracticability

A defense in contract law allowing parties to escape liability for nonperformance when unforeseen events make fulfillment of the contract extraordinarily difficult or unfair.

Breach of Contract

Occurs when one party fails to fulfill its obligations under the agreement, giving the aggrieved party the right to seek remedies.

Conform to Contract

The act of meeting or complying with the terms and conditions outlined in a contractual agreement.