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How Does the Definition of Quality Differ from the Customer

question 53

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How does the definition of quality differ from the customer and manufacturer perspectives?


Definitions:

ERG Theory

A theory in psychology that categorizes human needs into three categories: Existence, Relatedness, and Growth, suggesting people are motivated by these in succession.

Existence Needs

Desires for physical well-being.

Esteem Needs

The human desire for respect, self-esteem, and recognition from others, important for individual motivation and development.

Praise and Recognition

The act of giving positive feedback or acknowledgment to individuals or teams for their accomplishments and contributions.

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