Based on Your Reading of the Chapter Case, Which of the Following

question 81

Multiple Choice

Based on your reading of the chapter case, which of the following did Carter's implement to transform the role of its finance function?

• A) CAD
• B) BPR
• C) TQM
• D) Benchmarking
• E) Value chain analysis

---

Definitions:

Mirroring

The behavior of closely copying or emulating another person's gestures, speech patterns, or attitudes.

Autodrama

A form of expressive therapy that uses drama and role-playing techniques for the purpose of psychological healing and growth.

Interpersonal

Interpersonal refers to interactions and relationships between people. It often describes skills or qualities related to effective communication and interaction in social contexts.

Psychodynamic

Relating to the psychological theory or approach that emphasizes the dynamic interplay of unconscious and conscious forces in shaping personality and behavior.