Assume You Work for a Package Delivery Service in a Major

question 47

Multiple Choice

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

• A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution.
• B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.
• C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
• D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.
• E) Identify relevant information technologies, interview employees, choose a technology, and implement the technology.

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Definitions:

Expectancy Model

A psychological theory stating that an individual's motivation is based on their expected outcome of a specific behavior or action.

Motivational Strength

The intensity of an individual's drive or willingness to pursue or achieve goals.

Potential Reward

A possible benefit or gain that might be obtained as a result of taking a certain risk or engaging in a particular action.

Expectancy Theory

A motivation theory stating that an individual's willingness to exert effort is a function of the expected outcome, the value of that outcome, and the perceived likelihood that effort will lead to desired performance.