Assume You Work for a Package Delivery Service in a Major

question 47

Multiple Choice

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

• A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution.
• B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.
• C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
• D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.
• E) Identify relevant information technologies, interview employees, choose a technology, and implement the technology.

---

Definitions:

Fixed Position Layout

A layout where the product remains stationary and machinery, equipment, and workers move around as needed.

Material Handling

The movement, protection, storage, and control of materials and products throughout manufacturing, warehousing, distribution, consumption, and disposal.

Category Management

A retail and supply chain management strategy where products are managed by categories as strategic business units.