The Entire System of Policies, Procedures, and Guidelines Established by an Organization

question 25

Multiple Choice

The entire system of policies, procedures, and guidelines established by an organization to achieve and maintain quality is called

• A)quality control
• B)quality engineering
• C)quality assurance
• D)Both quality control and quality engineering are correct.

Explain the concept of conflict perceptions and its significance in the conflict process.

Identify strategies to reduce relationship conflict during constructive conflict episodes.

Understand the role of communication in conflict and conflict management.

Recognize the importance and methods of achieving win-win solutions in conflict resolution.

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Definitions:

Counterproductive Work Behaviors

Actions by employees that harm or intend to harm a company and its resources.

Voluntary

Refers to actions or services performed out of free will without any coercion or legal obligation.

Threats

Potential causes of harm or danger to individuals, organizations, or systems, stemming from various sources like environmental conditions, cyber-attacks, or competitive actions.

Work Avoidance

Behaviors or attitudes aimed at evading tasks or responsibilities, often due to lack of motivation or fear of failure.