Laura Naples, Manager of Heritage Inn, periodically collects and tabulates information about a sample of the hotel's overnight guests. This information aids her in planning and scheduling decisions she must make. The table below lists data on ten randomly selected hotel registrants, collected as the registrants checked out. The data listed for each registrant are: number of people in the group; birth date of person registering; shuttle service used, yes or no; total telephone charges incurred; and reason for stay, business or personal.
a. How many elements are there in the data set?
b. How many variables are there in the data set?
c. How many observations are there in the data set?
d. What are the observations for the second element listed?
e. What is the total number of measurements in the data set?f. Which variables are quantitative?g. Which variables are qualitative?h. What is the scale of measurement for each of the variables?i. Does the data set represent cross-sectional or times series data?j. Does the data set represent an experimental or an observational study?
Definitions:
Customer Cost Analysis
An evaluation method that determines the total cost of acquiring, servicing, and retaining a customer.
Order Fulfillment Department
The department responsible for processing customer orders, including picking, packing, and shipping goods.
Time-Driven Activity-Based Costing
An approach to costing that assigns costs based on the actual amount of time required to complete tasks, improving accuracy over traditional ABC methods.
Customer Cost Analysis
An approach to evaluate all costs related to acquiring, servicing, and retaining a customer.
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