Zeus Industries Sells Satellite Television Systems

question 83

Multiple Choice

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.
-Which of the following best characterizes the communication problem occurring between employees and senior management?

• A) filtering
• B) sabotage
• C) communication apprehension
• D) information overload
• E) selective perception

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Definitions:

Horizontal

Referring to a direction or plane parallel to the ground or base line, at a right angle to the vertical.

Sketch Graph

The process of drawing a rough graph of a mathematical function or equation based on its key features, without the use of precise calculations.

Absolute Value

The distance of a number from zero on a number line, without considering direction.

Equation

An equation is a mathematical statement that asserts the equality of two expressions, often including variables and constants.