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Which of the following statements is true according to the two-factor theory?
Delivery Cycle Time
The total time taken from when a customer places an order to when the product is delivered to the customer.
Quality Cost Report
A document detailing the costs associated with preventing, detecting, and correcting defective work in a company.
Prevention Costs
Costs incurred to avoid or minimize the number of defects in products or services, typically including quality planning and training.
Appraisal Costs
Expenses associated with evaluating and inspecting products to ensure they meet quality and compliance standards.
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