If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 35

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviance

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Definitions:

Behavioral Activation

A therapeutic intervention that focuses on engaging individuals in activities that are aligned with their personal values and interests to combat depression.

Behavior Therapy

A type of psychotherapy that focuses on changing undesirable behaviors through conditioning and learning techniques.

Positive Consequences

Outcomes or effects that increase the likelihood of a behavior being repeated, due to rewarding or reinforcing qualities.

Contingency Management

A behavioral therapy technique that modifies behavior by altering the consequences, often through rewards or punishments, based on the occurrence or non-occurrence of target behavior.