A Satisfied Workforce Does Not Guarantee Successful Organizational Performance

question 108

Multiple Choice

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

• A) must formulate strategies to attack and eliminate deviant behaviors
• B) must keep track of absenteeism and turnover among the employees
• C) must make jobs easier and targets achievable
• D) must offer periodic salary increments
• E) must try to improve employee attitudes

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Definitions:

Job Candidate

An individual who applies for and seeks employment in a specific position or role within an organization.

Specific Job

A particular position or role within a company or organization that has a defined set of responsibilities and requirements.

Product Quality

The measure of a product's ability to meet or exceed customer expectations.

Customer Service

It is the support and assistance provided by a company to the people who use or buy its products or services.