Filtering Is a Barrier to Effective Communication

question 8

Multiple Choice

Filtering is a barrier to effective communication. Filtering takes place when ________.

• A) the interpretation of the message gets affected by the receiver's emotion
• B) the information we have to work with exceeds our processing capacity
• C) a sender purposely manipulates information so the receiver will see it more favorably
• D) the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics
• E) receivers also project their interests and expectations into communications as they decode them

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Definitions:

Reference Group

A social group that an individual uses as a standard for evaluating their own behaviors, beliefs, or attitudes.

Instrumentality

In motivation theory, the perceived relationship between performance and outcomes.

Performance

The act of carrying out or accomplishing a task or function, often evaluated against pre-established criteria or objectives.

Effort

The amount of physical or mental energy put into a task or activity to achieve a desired outcome or result.