Julie Smiles and Is Polite to a Customer at Her

question 77

Multiple Choice

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

• A) negative affect
• B) emotional dissonance
• C) affect intensity
• D) positive affect
• E) positivity offset

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Definitions:

Attentive Watching

The act of watching something with focused concentration and awareness.

Radway's Findings

The conclusions drawn by researcher Janice Radway in her study of reading communities, particularly focusing on how women readers engage with romance novels.

Romance Novels

A literary genre focused on romantic relationships, often encompassing various subgenres and themes.

Audience Members

People who actively watch, listen to, or follow a particular event, performance, or media production.